- Our network of highly qualified interviewers will conduct in-depth interviews with your customer’s decision makers
- We pre-schedule our interviews with your customers
- Participants are individually interviewed using video conference or telephone
- Because we are independent and neutral with no sales agenda, your customers open up to us, allowing us to gather crucial information that sales people and management are usually not able to obtain
- We will represent your company in a professional and respectful manner
- All of our interviewers have undergone professional training and know how to engage effectively, professionally and respectfully with participants to get them to talk freely
- We know how to conduct these interviews because this is what we do for a living
- The intelligence gleaned from these engagements will provide mission critical strategic and tactical insight
- We capture insights about the attitudes, motivations, desires and pain points of your customers
- We respect your customers and their time by treating them in a highly professional and courteous manner
- We realise that we are representing your company so we strive to make the experience a positive one
- We conduct the interviews in an engaging, conversational manner
- We send a personalized thank you note to each interviewee on behalf of your company to thank them for their participation, opinions and valued feedback
- Our turn-around-time for delivering each completed Interview is timely and accurate so you can quickly respond
- Your customers will appreciate the fact that you have taken the time to engage with them and listen to them. It will show them that they are important to you and that you value their opinion and their business.
- Your business can differentiate and stay one step ahead of your competitors by listening to and delivering what your customers want
- Confidentiality guaranteed
The real –time actionable intelligence will prove invaluable in helping you make you make confident strategic decisions and take appropriate action in a timely manner.
Your team can then use the program to strategize and interact with the customers and achieve far better results.