• Dashboards visualizing key metrics
  • 19 primary reports
  • There are individual report-cards with quantitative and qualitative information for every single customer
  • Embedded video/audio recordings of interviews
  • Built in chat room/discussion board for relevant management and key account managers
  • Hierarchical access to results
  • Individual and group big-picture perspective
  • Automated notifications to customers and to all relevant personnel
  • Leader boards of all your account managers, regions, branches
  • Measure, respond, and improve in real time.
  • There are controls in place to ensure that your team uses the system effectively and engage with their customers successfully
  • The intelligence is actionable. Not academic.

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